Cancellation Policy

Once your order has gone into a processing queue with our distribution center, we cannot make any changes to the order. If you discover a mistake with your purchase, please contact our customer service team immediately.
We process orders very quickly to ensure the fastest delivery possible. We cannot make any change once the order marked shipped, so please double confirm your address, phone number, order detail, and other information ASAP once the order is placed.
Once our warehouse receives the order for processing, shipping cannot be cancelled and will be subject to a $200 fee as handling fee per order.
VERIFY SHIPPING ADDRESS and delivery date. If the carrier cannot deliver the product to the address provided, you will be charged $200 for to be resent or returned and restocked in our inventory. X-ark will deduct the fee from any potential return.